Answered

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Help PLEASE!!!

Joel works as a customer service representative in an electronics store. A customer has a complaint regarding a technical aspect of the computer
he bought from the store two weeks ago. Although Joelis familiar with the specifications of the computer, he is fully equipped to help the
customer with the complaint. Assuming that Joel possesses good customer service skills, which action should he toket

A. use the internet to find the required information and help the customer
B. ask the customer to wait while he has a meeting with his manager
C. help the customer contact the store's engineer who can provide help regarding technical issues
D. ask all members of his staff whether they have a solution to the customer's problem
E. politely tell the customer that nobody could possibly solve the problem

Sagot :

Yaboibobert

Answer: C

Explanation: since she is customer support the obvios (god i cant spell sometimes) thing to do is connect them to a engineer who can help them. you could also do process of elimination A: they probaly did search the internet already B: why the manager? wouldnt someone like an engineer have better insight on this? C: Engineers have the most expertise in this area so they can help fix the problem. D: sure this could help but its not as sure as asking the engineer

ANSWER: C

Answer:

C. help the customer contact the store's engineer who can provide help regarding technical issues

Explanation:

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